TruDomicil Privacy Policy

1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide, including:

Contact information (name, email, phone number, mailing address)

Government‑issued identification (driver’s license, passport, etc.) required for services such as notary acts, I‑9 verification, or virtual mailbox setup

Business formation documents and related information

Payment information (processed securely by third‑party providers; we do not store full credit card or banking details)

Any documents or information you upload or send to us for processing or handling by authorized TruDomicil personnel

Information Collected Automatically
We may automatically collect:

Device and usage data (IP address, browser type, operating system, pages visited, time spent)

Cookies and similar tracking technologies (see our Cookie Policy for details)

Information from Third Parties
We may receive information from:

Identity verification partners

USPS or government databases as required by law (e.g., Form 1583 for CMRA/virtual mailbox services)

Employers or authorized representatives for I‑9 verification

2. How We Use Your Information
We use the information we collect to:

Provide, deliver, and improve our services (TruVerify℠, TruAddress℠, TruNotary℠, TruConcierge℠, TruAssist℠, mobile field services, etc.)

Verify your identity and comply with legal and regulatory requirements (USPS CMRA rules, I‑9 regulations, Texas notary laws, etc.)

Process payments and manage subscriptions

Communicate with you about your account, services, and updates

Respond to your inquiries and provide customer support

Detect, prevent, and address fraud, security issues, or illegal activity

Customize and improve your service experience

Comply with applicable laws and regulatory obligations

3. How We Share Your Information
We do not sell your personal information.

We may share information only in these limited circumstances:

With service providers who assist us (payment processors, mail scanning software, secure document storage, CRM systems, etc.) under strict confidentiality obligations

With authorized TruDomicil personnel and, when necessary, trusted delivery partners who handle documents or mail on your behalf

When required by law, including subpoenas, court orders, or government requests related to USPS, USCIS, or law enforcement

To protect the rights, property, or safety of TruDomicil, our clients, or the public

In connection with a business transfer, such as a merger, acquisition, or sale of assets

We are not responsible for the actions, decisions, delays, or policies of third‑party service providers, including payment processors, government agencies, or delivery partners.

4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system is perfect, and we cannot guarantee absolute security.

For highly sensitive documents (IDs, I‑9 forms, mail), we follow strict internal protocols and retain information only as long as necessary or required by law.

5. Your Rights and Choices
Depending on your location, you may have the right to:

Access, correct, or delete your personal information

Opt out of certain processing activities

Withdraw consent where applicable

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.

6. Retention of Information
We retain personal information only as long as necessary to:

Provide our services

Comply with legal obligations (including USPS CMRA record‑keeping and I‑9 retention rules)

Resolve disputes

Enforce our agreements

7. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

8. International Users
If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and revising the effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

TruDomicil LLC  
Frisco, Texas
Email: customercare@trudomicil.com